Course Description:

This comprehensive program takes participants on a personal journey, providing deep insights, exploration, and skill practice necessary for effectively managing the performance of direct reports in a professional setting. The course invites participants to delve into understanding and mastering essential skills required for successful day-to-day performance management, as well as during formal performance-based discussions.

Key Learning Outcomes:

Upon completing this program, participants will achieve the following key outcomes:

• Develop a profound understanding of the opportunities and challenges associated with workplace performance management.
• Enhance awareness of the role and responsibilities of managers within the performance management process.
• Acquire knowledge and practical skills in planning and preparing for performance discussions.
• Introduce and practice industry-defined Communication Tools, recognized as best practices for effective interaction with direct reports during performance management processes and discussions.
• Attain the ability to ensure consistent optimal performance from direct reports.
• Gain knowledge of, analyze, and apply strategies for addressing poor performance causes and guiding direct reports back on track.
• Gain insights into managing persistent poor performance and exploring options for equitable and satisfactory outcomes.
• Understand and practice effective feedback delivery and reception.
• Develop skills to handle challenging individuals and situations.
• Learn to lead and manage difficult conversations, promoting progress and accountability.
• Identify the root causes of poor performance and support individuals in achieving performance goals.
• Understand when and how to escalate consistent poor performance within the organization.

Who Should Attend?

This program is designed for supervisors, managers, and leaders at various developmental levels who are responsible for managing the performance of their direct reports. Participants seeking to enhance their knowledge and skills in performance management techniques and effective communication are encouraged to attend.