Course Description:

Conflict Management Training is designed to equip participants with the skills to prevent unnecessary conflicts and effectively address those that do arise. This course emphasizes professional, objective, and expert conflict resolution techniques, helping individuals avoid the negative emotions commonly associated with conflicts.

Understanding Anger:

People often become angry when their expectations are not met. This course explores three common patterns of expressing anger: Passive-Aggressive, Aggressive, and Problem-Solver.

Key Learning Outcomes:

By the end of this training, participants will:

• Learn how to resolve workplace conflicts promptly and restore harmony.
• Understand the importance of using reason and logic, rather than reacting emotionally, when dealing with conflicts.
• Develop the ability to objectify situations and find solutions without allowing emotions to take over.
• Gain insight into when to compromise and when to stand firm during conflicts.
• Distinguish between “reasons” and “excuses” and apply appropriate policies for each.
• Utilize the right level of assertiveness, along with proper voice tones and body language.
• Learn how to employ praise and appreciation to reinforce positive changes immediately.

Who Should Attend?

This conflict management training is suitable for individuals seeking to enhance their conflict resolution skills, promote professional conflict handling, and reduce emotional responses in conflict situations.