Course Description:

Effective customer service is paramount for organizations as it directly impacts customer loyalty and business sustainability. This course emphasizes the importance of mastering customer service skills to maintain positive customer relationships and ensure long-term success.

Course Content:

The course covers the following areas:

•          Greetings and Introduction
•          The Significance of First Impressions
•          Elements Influencing First Impressions
•          Customer Needs Analysis and Investigation
•          Simplifying the Path to Success
•          Effective Communication: Utilizing Language Appropriately
•          Avoiding Negative Language Usage
•          Managing Personal Emotional Intensity
•          The Role of Body Language
•          Creating Positive Physical Environments
•          Politeness, Humor, and Etiquette in Customer Service
•          The Impact of Timeliness on Customer Perceptions
•          Upholding Professionalism
•          Requesting Customer Referrals
•          Summary and Action Planning

Learning Outcomes:

Upon completing this course, participants will achieve the following outcomes:

•          Proficiency in the six key steps of exceptional customer service
•          Ability to provide a warm and welcoming greeting and introduction
•          Skill in accurately assessing individual customer needs
•          Competence in delivering a professional presentation of products or services
•          Capability to agree upon specific actions with customers
•          Aptitude for ensuring prompt product or service delivery
•          Increased success in generating more business by requesting referrals from satisfied customers.