This course is designed for both new and experienced managers to give you a solid foundation of the skills and knowledge needed to carry out specific responsibilities of middle managers for direct improvements in performance, employee motivation, and team dynamics. In each section of the course, there are short, interactive presentations of models and theory, mixed with group and pair work to further explore ideas and models, analyze implications for your own roles, self-discover key principles, and ideas, and learn from each other’s knowledge and experience in middle-level management. These are the basic training topics of the course.

Participants will also perform role-play activities in groups and pairs to practice some of the skills learned in the course, as well as completing individual surveys to assess their leadership style, preferred role in teams, default style in conflicts, and default communication style.

Learning outcomes:

• Get a clear understanding of the distinct roles and responsibilities of a manager
• Assess your leadership style and understand how to leverage the benefits of your style
• Acquire knowledge of how to build effective teams and make them sustainable
• Learn about performance management, including goal setting and effective feedback
• Improve the work within your team to analyze problems and select the best alternative solution
• Enhance your competencies in motivating your team members for better results

Who should attend?

• Supervisors
• Team Leaders
• General Managers
• Regional Managers
• Junior Managers
• Middle managers who want to improve their skills and close the skills gap
• Professionals who want to become middle managers